User Profile Error - Logged on with a Temporary Profile

ByLine
.
Synopsis
When you log on to Vista using a temporary profile (user account), and you receive this error message:
Your user profile was not loaded correctly! You have been logged on with a temporary profile.
How to Fix the Error "Your user profile was not loaded correctly! You have been logged on with a temporary profile." in Vista and Windows 7

information   Information
A user profile is a collection of settings that make the computer look and work the way you want it to for a user account. It contains the account's settings for desktop backgrounds, screen savers, pointer preferences, sound settings, and other features. User profiles ensure that your personal preferences are used whenever you sign in to Windows.

A user profile is different from a user account, which you use to sign in to Windows. Each user account has at least one user profile associated with it.

When you log on to Vista using a temporary profile (user account), and you receive this error message:

Your user profile was not loaded correctly! You have been logged on with a temporary profile.

Changes you make to this profile will be lost when you log off. Please see the event log for details or contact your administrator.

For more information, see:
A temporary profile is loaded after you log on to a Windows Vista-based system

Tip   Tip
This problem usually occurs if the current user's profile was accidentally deleted from the system or got corrupted.
warning   Warning
If you have this error message below instead, then see: How to Fix the Error "The User Profile Service failed the logon. User profile cannot be loaded."

The User Profile Service failed the logon. User profile cannot be loaded.


EXAMPLE: Error Message in Windows 7
Windows7.jpg



STEP ONE
Log On to the Computer as an Administrator
warning   Warning
You must be logged on to an administrator account using either step 1 or 2 below before you can move on to do the STEP TWO section below.

1. To Log on to another Administrator account
NOTE: If you do not have another Administrator account, then proceed to step 2.​
A) Go to the STEP TWO section below.​

OR
2. To Boot into Safe Mode for the built-in Administrator account
NOTE: You may not need to enable the built-in Administrator account. If this was the only normal administrator account you had, then Safe Mode should automatically boot into the built-in Administrator account.​
Tip   Tip
If you cannot boot into Windows and do not have a Windows installation DVD, then you can create and use the boot disc below to boot into Safe Mode with instead.
Tip   Tip

Windows 7: (Option Two at link)
Vista: (Option One at link)
A) Boot into Safe Mode (in Vista) or Safe Mode (in Windows 7).​
B) If Safe Mode did not boot into the built-in Administrator​
account, then enable the built-in Administrator account. If it did , then go to step 2C.​
C) Log off in Safe Mode, and then log on to the built-in Administrator account to logon with that account in Safe Mode.​
D) Go to the STEP TWO section below.​

OR
3. To Enable the Built-in Administrator account at Boot
B) When enabled, log in to the built-in Administrator account, and go to the STEP TWO section below for what you would like to do​





STEP TWO
Delete the User Account Profile's SID Key

1. Backup anything that you do not want to lose in this user account's C:\Users\(user-name) profile folder, if the profile folder still exists, to another location, then delete the (user-name) profile folder.​
2. Open the Start menu.​
3. In the Start Menu search box, type regedit and press Enter.​
4. If prompted by UAC, then click on Continue (Vista) or Yes (Windows 7).​
5. In regedit, go to: (See screenshot below step 7)​
Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
6. In the left pane, click on one of the S-1-5..... folders (SID key) with the long number. (See screenshot below step 7)​
NOTE: It should have .bak at the end of it.​
A) In the right pane, look at the ProfileImagePath to see if this is the same user account that you deleted in step 1 above.​
B) Repeat step 6 until you find the one that you deleted in step 1 above.​

7. To Backup the Registry SID Key
WARNING: You should backup this SID key to be safe in case you delete the wrong one in step 8 below.​
A) Right click on the SID key from step 6, and click on Export.​
B) Type in a name and save the REG file to a safe location.​
NOTE: This is your backup. To Restore the Backup, right click on the REG backup file and click on Merge.​
C) Continue on to step 8.​
Repair.jpg


8. Right click on the SID key, from step 6 with bak at the end, and click on Delete. (see screenshot above)​
9. Click on Yes to confirm deletion. (See screenshot below)​
Confirm.jpg

10. If there is another SID key with the exact same long number from step 6 for this user account without bak at the end, repeat step 7 first, then right click on this same SID key, and click on Delete. (see screenshot below step 7)​
11. Click on Yes to confirm deletion. (See screenshot below step 9)​
12. Close regedit.​
13. Log off and log on.​
Note   Note
After you log on to the computer, the profile folder you are having problems with is re-created. If not, then try a System Restore using a restore point dated before you got this error. If this still does not help, then you will need to create a new account and restore the user folder files from the backup created at step 1.




That's it,
Shawn


 

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Brink

Staff member
mvp
I would keep good backups to be safe so that you do not lose anything in case you get the error and lose access completely. If you do, then you can do a clean reinstall and restore your file backups. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
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    Logitech MX Master
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    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Sarumann

New Member
Hey Shawn,

I tried your solution to the "temporary profile" problem, eventhough I am using Windows 7 and it is meant for Vista, because I have read that it should work the same way.

After following your instructions I found the profile folder which belonged to the account I deleted, but in user accounts the profile was of course gone, and after creating a new one with the same name, Windows also created a new profile folder.

So now I have 2 accounts and 3 account folders (the one belonging to the deleted account can't be deleted for some reasons). Could you please tell me how to make number of my accounts equal number of my account folders?

Looking forward to your answer

Ben
 
Last edited:

My Computer

Brink

Staff member
mvp
Hello Ben, and welcome to Vista Forums.

You can safely delete any C:\Users\(user-name) folder that you had also deleted the user account for in the Control Panel - User Accounts. However, you might look through these user folders to see if there may be anything that you wish to copy back into your current account first.

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

bobk99

New Member
10. Log off and log on.
NOTE: After you logon to the computer, the profile folder you are having problems with is re-created.

Greetings Shawn,
Upon reading through this and the other related thread one notes that the excellence of your guidance is truly out of this world. It is greatly appreciated.:)

After three years of usage, my HP Pavilion with Vista home premium 32 suddenly showed up with this thread's subject problem for the main account. Other accounts can be created including the built-in administrator. The 'bak' editing in the register does not correct the problem, there are no restore points prior to the problem, and startup repair did not help. Deleting the bad account followed by step 10 above has not been tried; nor has copying the folders/files to a new user account.

If one deletes the account but keeps the files, does Vista in step 10 automatically re-create the profile or is one to create a new user account with the same name? Does deleting the account leave the user folders under a different name? What do you mean by "profile folder?"

Regards,
bob
 

My Computer

Brink

Staff member
mvp
Hello Bob,

Doing the steps as is in the tutorial should result in the restoration of your user account. However, be sure to backup the files in your user folders to be safe in case your user profile is unable to be restored. This way you can just create a new administrator account and copy the backed up files into the new account.

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

bobk99

New Member
Hello Bob,

Doing the steps as is in the tutorial should result in the restoration of your user account. (text left out)...(or) you can just create a new administrator account and copy the backed up files into the new account.

Hope this helps,
Shawn

:)Thanks for such quick response, Shawn. You are a treasure to have still monitoring this thread! Would you kindly offer further comment on whether or not the following unique aspects of the problem might affect the solutions:

1) The bad user account in this case (named 'bob' of course) is very large - over 60gb after pruning down. There is not room for another copy on the computer's hard drive which is only 137gb total. (It has been backed up on an external 1TB drive.) Does deletion of the account with keeping files make another copy of the data first or will it work within the same hard drive space that is used now?

If the second option of copying into a new user account is pursued, is it possible to copy a portion, check its operation in the new account, delete the portion in the bad account folders, and then proceed so on? Or will one get into trouble with missing .ini files or other hidden stuff?

2) There is no key in the register with solely 'bob' identified as the user. There is one identified as 'Bob.Bob-PC' which gets the '.bak' every time 'bob' is logged on even though the '.bak' had been edited out. In Explore under users it can be seen that a new user folder has been created named 'TEMP.Bob-PC with no data in it and apparently none can be saved there in 'bob' sessions. (Don't know if it is important but the name of this laptop is Bob-PC.) Would you say that the register key with 'Bob.Bob-PC' is the one to back up and delete? It obviously is the temp one that logging into 'bob' utilizes.


Regards,
bob
 

My Computer

Brink

Staff member
mvp
You're most welcome Bob, and thank you.

I would recommend to create a new adminsitrator account, then "Cut & Paste" the files in your old user account user folders into your new one. This way you are not using up any more space for the files that you currently are. After everything checks out ok in the new account, you can delete the old corrupted one from within the new account.

The Start Menu shortcuts for a individual user account is located in the hidden C:\Users\(user name)\AppData\Roaming\Microsoft\Windows\Start Menu\Programs folder. This way you can copy them over as well.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

bobk99

New Member
Thanks again, Shawn. When using the cut&paste or copy approach into a new user does one need to worry about any other files in AppData, or .ini files that are all over the place, or other hidden files? Believe one can copy anything except the 'ntuser' files, dat etc.

Another quick question: in the old user, 'bob', there is 'My Documents' and 'Documents' which seem to be the same so only one needs copying over to the new account. Similarly, there is 'Pictures' and 'My Pictures' (in my doc and in doc) which seem to be the same so only one needs copying over. Right?

Many thanks,
bob
 

My Computer

Brink

Staff member
mvp
Bob,

There will be some file in the AppData folder that will not allowed to copy over. When you are prompted about them, you can just ignore them to finish copying the others.

You would only need to copy the contents of the user folders that are not hidden (faded) junction point folders instead.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

bobk99

New Member
Bob,

There will be some file in the AppData folder that will not allowed to copy over. When you are prompted about them, you can just ignore them to finish copying the others.

You would only need to copy the contents of the user folders that are not hidden (faded) junction point folders instead.
Hi Shawn,
One last question - should the Desktop.ini files of the old user account be copied over and replace the Desktop.ini files of the new account? or does it make any difference which ones are kept? The desktop.ini in pictures and in music of the new user account were replaced by the old ones and then it occurred to me that this might not be the best.

Regards,
bob
 

My Computer

Brink

Staff member
mvp
No problem. No, you will not need to copy them over. Just the normal files (images, data, startup shortcuts, etc...) that you wanted to keep. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

bobk99

New Member
:D joy joy
Sir Brink,
Thanks for all your help in understanding this problem and guidance in solving it, Shawn. All has been recovered by establishing a new user, establishing the built-in administrator account, and copy-paste from old bad account into the new good account in small enough chunks that the hard drive space allowed. The new user account worked appropriately after the copying and contained all of the data. Even onenote got all the data back.

Still working two nuances; one with Palm Desktop which doesn't run with error message about wrong configuration setting, but all the data is there; the other with Adobe Photoshop Elements in which some of the organization of photos in the gallery is mixed up but all the photos are here and accessible.

Thanks Much,
bob
 

My Computer

Brink

Staff member
mvp
You're most welcome Bob. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Angela824

New Member
Hello~

I am having this same problem. I took my laptop to Geek Squad and the guy knew nothing about this. He showed me how to access all my files that were under my username. I moved all those files to the desktop and everything seemed to be working fine. Now, this morning the computer restarted and seemed as though it was brand new. Now, I tried to access all my files the same way I was shown, and there is nothing there! How do I get them back??? PLEASE Help!!!
 

My Computer

Brink

Staff member
mvp
Hello Angela, and welcome to Vista Forums.

Have you tried the suggestions and steps in the tutorial on the 1st page of this thread to see if it may be able to help?

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Check back at the C:\Users\(user-name) folders location to see if they may be there.

If not, create a new administrator account temporarily to see if you may be able to find or access them while logged into that account.

If still not, then you might try the free progams ShadowExplorer or Recuva to try and recover the files from their original source folder.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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