Power Options and Sleep Mode Problems

ByLine
Power Options and Sleep Mode Problems
Synopsis
This will show you some steps to help you troubleshoot and find out what is causing your sleep mode problem. These are the usual reasons for sleep mode problems.
How to Troubleshoot a Vista or Windows 7 Sleep Mode Problem

information   Information
This will show you some steps to help you troubleshoot and find out what is causing your sleep mode problem. These are the usual reasons for sleep mode problems. For more information, see: Windows Help and How-to: Turn Off a Computer FAQs
Note   Note

  • When your computer is in hibernation, the only way to wake it is to tap the case power button.
  • If this sleep mode problem just started recently, then you might consider doing a System Restore before or after trying the steps below if they do not help.
Common Problems:
  • Computer will wake up for no reason.
  • Sleep mode does not work any more.
  • Hibernate option is not available in Power Options, then you accidentally deleted the Hibernation file Cleaner in Disk Cleanup.
  • Screen saver not working.
Tip   Tip
BEFORE STARTING:Make sure you have the latest device drivers and BIOS installed for your motherboard.NOTE: A out-of-date video driver or other drivers are sometimes the source of sleep mode problems. It is best to keep these up to date to resolve issues found with them.





STEP 1
Check Your Mouse and Keyboard

NOTE: A wireless mouse and keyboard can cause your computer to wake up for no apparent reason, and to not wake up from sleep mode when you press a key or move the mouse. This may also cause your screen saver to not work to. If the computer is using an optical mouse, changes in light can cause the computer to wake.
For a USB Mouse or Keyboard:
1. Check the BIOS settings to make sure that you have a Legacy USB option enabled.​

For a Wireless Mouse or Keyboard:
1. Unplug the receiver on the back of the computer and test.​
2. If sleep or hibernation works now, then try:​
A) Download new drivers for you wireless mouse and test again with the receiver plugged in.​
NOTE: Always get your drivers from the source, never from Windows Updates. They do not work properly sometimes.
B) Disable the wireless mouse and/or keyboard wake up option in Step Five below. If you have to disable both of them, then you can wake the computer up by pressing the power button on the case.​
C) Time to get a new mouse and/or keyboard that is compatible with Vista.​


For a Optical Mouse:
1. Try not to have direct bright light shining on the sensor or moving around it.​





STEP 2
Check Advanced Power Plan Settings

NOTE: Power settings control the computer’s ability to go into and come out of sleep/standby mode.
1. Open the Control Panel. (Classic View)​
2. Click on the Power Options icon.​
3. Click on the Change plan settings link under your power plan. (See screenshot below)​
Change1.jpg

4. Click on Change advanced power settings. (See screenshot below)​
Change2.jpg

5. Click on Change settings that are currently unavailable. (See screenshots below step 10)​
NOTE: This will allow any Power Options that are grayed out to now work and not be grayed out.​
6. Recommended Settings for Sleep
NOTE: Sleep saves any open documents and programs to memory only, and then puts the computer into a low-power state.
WARNING: If you lose power to the computer, you will also lose what is in memory.​

Main Setting

Sub Setting

Recommendation

Hard disk



Set to at least 1 minute before the computer (Sleep after setting below) is set to sleep.

Sleep

Sleep after

This is for the computer. Set to at least 1 minute after Hard disk and Display is set to turn off.

Sleep

Allow hybrid sleep

Set to Off.

Sleep

Hibernate after

Set to Never.

USB settings

USB selective suspend setting

Set to Disabled.

Power buttons and lid

Start menu power button

Set to Sleep.

PCI Express

Link State Power Management

Set to Off.

Display

Turn off display after

Set to at least 1 minute before the computer (Sleep after setting above) is set to sleep. Usually set this as the same as the Hard drive is set to turn off.

Multimedia settings

When sharing media

Set to Allow the computer to sleep.


7. Recommended Settings for Hybrid Sleep
NOTE: Hybrid sleep saves your open documents and programs to memory and to the hard drive, and then puts the computer into a low-power state. After the Hibernate after time you set, it will then put the computer into hibernation.
WARNING: Use the same Recommended Settings for Sleep in step 6 above, except for these changes:​

Main Setting

Sub Setting

Recommendation

Sleep

Allow hybrid sleep

Set to On.

Sleep

Hibernate after

Set to at least 1 minute after the computer (Sleep after setting above) is set to sleep.


8. Recommended Settings for Hibernation
NOTE: Hibernation is a power-saving state that saves your open documents and programs to the hard drive and then turns off your computer. If Hibernate after is not listed, then make sure that you have the Hibernation File enabled or restored to. It is by default unless it was cleaned in Disk Cleanup.​
WARNING: Use the same Recommended Settings for Sleep in step 6 above, except for these changes:​

Main Setting

Sub Setting

Recommendation

Sleep

Sleep after

Set it to Never.

Sleep

Allow hybrid sleep

Set it to Never.

Sleep

Hibernate after

Set it to at least 1 minute after Hard disk and Display is set to turn off.

Power buttons and lid

Start menu power button

Set it to Hibernate.


9. Click on OK to apply​
10. Just exit out the other windows.​
Power_Options.jpgOptions 1.jpg

11. Test sleep mode. If it is still not working correctly, then continue to the next step.​




STEP 3
Check Sleep State Settings in BIOS

NOTE: Make sure you have the latest Video drivers and BIOS for your motherboard. Read your motherboard manual to see if you have any jumpers or settings that sets different sleep voltages for USB.
1. Open the Start Menu.​
2. In white line (Start Search) area, type cmd and press Enter.​
3. In command prompt, type powercfg -a and press Enter. (See screenshot below)​
NOTE: This will give you a report of the available sleep states for your computer and will attempt to report reasons why sleep states are unavailable. You will want to see if the ACPI S1 and/or S3 is listed.
CMD_Sleep_States.jpg

4. Restart the computer into the BIOS settings, and go into the Power Management section in the BIOS.​
NOTE: Usually you will press the F2 or Delete key as soon as your computer starts booting to enter the BIOS.
5. Make sure ACPI mode: S3 or S1 is enabled.​
WARNING: S1 (Sleep) and S3 (Hybrid deeper sleep). If you are running an incompatible video card, some or all of these states below may be unavailable. If one of the settings causes your computer to not wake back up afterwards, then reset the CMOS on the motherboard and restart the computer, or unplug the computer for a moment and plug it back in, and reset the BIOS back to the factory default settings.
BIOS_States.jpg

6. Make sure Wake on Ring and Wake on Lan are disabled.​
NOTE: This will help keep the computer from waking up on its own.​
7. Save the BIOS setting changes and exit to restart the computer.​
8. Test sleep mode. If this does not help, then move on to the next step.​




STEP 4
To See what had Waken Up Windows Last

NOTE: This will give you a list of items that woke up the computer last that may help narrow down what is waking up the computer.
1. Open the Start Menu.​
2. In white line (Start Search) area, type cmd and press Enter.​
3. In command prompt, type powercfg lastwake and press Enter. (See screenshot below)​
NOTE: Notice that I had USB\ROOT\HUB listed. For me, this would be the USB wireless mouse. Your list results will vary of course.​
cmd_lastwake.jpg





STEP 5
To List, Enable, or Disable Device Names Currently Configured to Wake Up the System From any Sleep State

NOTE: This will show you a list of devices that are able to wake up your computer to help you narrow down a device that may be responsible for waking up your computer. It does not mean that these devices are the ones that woke up your computer though, just that they are able to.
2. To List Devices that Can Wake Up the Computer
A) In the command prompt, copy and paste in bold: (See screenshot below)​
powercfg -devicequery wake_armed and press Enter.​
Device_List.jpg

B) Go through the list of devices to see if you have one you do not want to wake up your system.​
EX: A Network Device (Modem, Ethernet, etc.) or Wireless Mouse.​
C) If you found a device that may be causing the problem, then check with the STEP SIX section below first to see if you can disable a wake up option for the device in it's Power Management settings in Device Manager to test to see if that is it before proceding.​

3. To Disable a Listed Device From Waking Up the Computer
NOTE: Only do this step if you cannot do it from STEP SIX below using Device Manager instead.​
A) In the elevated command prompt, type below in bold and press Enter.​
WARNING: Be sure to write this device name down in case you want to be able to enable it again in step 4. Once you disable it, it will not be listed again in step 2A until enabled again.​
powercfg -devicedisablewake "exact name of device listed in step 2A"

NOTE: For example, if I wanted to disable the listed (step 2A) High Definition device (HDAC), then I would type powercfg -devicedisablewake "High Definition Audio Controller" and press enter.​

4. To Enable a Listed Device Again to Waking Up the Computer
NOTE: Only do this step if you cannot do it from STEP SIX below using Device Manager instead, or you have done step 3 above with the device.​
A) In the elevated command prompt, type below in bold and press Enter.​
powercfg -deviceenablewake "exact name of device listed in step 2A"

NOTE: For example, if I wanted to reenable the High Definition device (HDAC) that was disable and removed from the list in step 3, then I would type powercfg -deviceenablewake "High Definition Audio Controller" and press enter.​

5. When done, close the elevated command prompt, and test sleep mode.​




STEP 6
To Disable or Enable the "Allow this device to wake the computer" Option for a Device

Note   Note

  • Check your Network device. Network activity can cause the network hardware to wake the computer, especially when the network is always on (like cable and DSL connections).
  • High Definition Audio, if listed in STEP FIVE, may also rarely cause the computer to wake from sleep mode. You can disable (only option available) the device as a test in Device Manager to see before putting the computer to sleep. Just enable it again if it is not the problem.

1. Open the Control Panel. (Classic View)​
2. Click on the Device Manager icon.​
NOTE: You need to be in a Administrator account.
3. Click on Continue in the UAC prompt.​
4. Open the device's list that you want to change. (See screenshot below)​
EX: Network Devices
5. Right click on the device name and click on Properties.​
EX: Network Devices
Device.jpg

6. Click on the Power Management tab. (See screenshot below)​
Power_Management.jpg

7. Uncheck Allow this device to wake the computer. (See screenshot above)​
NOTE: To Enable it again, just check this instead. If you need to disable the wireless mouse and keyboard, then you can wake the computer by pressing the power button on the case.
8. If listed, check Allow the computer to turn off this device to save power. (See screenshot below step 6)​
NOTE: This will turn the device off when the computer goes into sleep mode.
9. Click on the Advanced tab. (See screenshot below)​
NOTE: This is only for the Network device.
Advanced_tab.jpgAdvanced_tab-2.jpg

10. Check the boxed in red Property: items below to see if they are set to Disabled in the Value: area. (See screenshot above)​
NOTE: This area may be different for your particular network device since it is based on the driver, but it should be similar. You will be looking for any Wake on type property options listed.​
11. Click on OK to apply and close properties window. (See screenshot below step 6 or 9)​




STEP 7
Check the Screen Saver

NOTE: Some screen savers can interfere with the computer’s ability to go into and come out of sleep/standby mode. Disabling or changing the screen saver may resolve the problem.
1. In the Screen saver settings, select an alternate screen saver, or set it to None, then click on OK.​
2. Test sleep mode.​




STEP 8
Check Startup Programs

Note   Note


  • Many software components start up automatically with Vista and run in the background. Some of these programs may not be necessary, and can interfere with the sleep/standby mode. For troubleshooting purposes, use the following steps to prevent programs from starting up with Vista to see if this is the issue.
  • If you are having these problems, you can avoid from having to do this completely if you logoff and put the computer to sleep from within the logon screen.

1. Open the Start Menu.​
A) In the white line (Start Search) area, type msconfig and press Enter.​
B) Go to step 3.​

OR
2. Click on All Programs, Administrative Tools, and System Configuration.​
3. Click on Continue in the UAC prompt.​
4. Under the General tab, dot Selective startup. (See screenshot below)​
NOTE: When done with the test, dot Normal startup, to return to the default settings before the test, and click on OK.
5. Uncheck Load startup items and click on OK and restart the computer.​
NOTE: You will get a notification that you made changes to the Startup programs in the bottom right Notification area. Just ignore it for now. It will go away when you put it back to Normal startup after you finish.
System_Configuration.jpg

6. Test sleep mode.​
7. If unchecking (disabling) Load startup items fixed the sleep problem, then enable one startup item at a time and test to see if the problem occurs again. Continue enabling startup items, until you find the program that is causing the problem. Remove or update the problem program.​
NOTE: See Method One or Two here: How to Check and Change the Startup Programs in Vista
A) When done, change the setting back to Normal startup (step 4).​

8. If unchecking (disabling) Load startup items did not resolve the sleep problem, then set it back to Normal startup (Step 4) and go to the next step below.​




STEP 9
Check Scheduled Tasks for Programs

NOTE: Sometimes a program will have something scheduled to run that will wake the computer up. Try turning them off temporarily to see if it resolves the problem.
1. Check in the suspected program settings to see if there is a feature that may wake the computer.​
NOTE: Sometimes it can be the Auto-Update feature in the program.​
2. Check Task Scheduler for items that are set to Wake-Up the computer to perform it's action.​
A) Expand out the list in the left pane and click on the suspect item's folder. Double click on the task in the middle pane.​
B) Click on the Conditions tab.​
C) Uncheck the Wake the computer to run this task box.​

3. Check Windows Automatic Updates settings.​




STEP 10
Check Windows Sidebar Gadgets

NOTE: Sometimes a Windows Sidebar Gadget may cause the computer to not sleep on it's own.
1. Turn off Windows Sidebar as a test to see if your computer will enter sleep on it's own now.​
NOTE: Sometimes, you may need to restart the computer afterwards as well.​
2. If it does, then turn Windows Sidebar back on and turn off each Gadget one by one. Test sleep again after each one until you find the one causing the problem.​




STEP 11
Check Motherboard Jumpers

NOTE: A few motherboards have been reported has having jumpers on the board for certain functions (ex: USB device wake-up) that may need to be enabled or disabled.
1. Pull out or download your motherboard manual, and check for any such jumpers.​
2. If you have one that is related (ex: USB device wake-up), then test sleep mode inbetween toggling the jumper on and off.​




STEP 12
Reset Print Spooler

NOTE: This may help if your computer will sleep fine manually, but will not sleep automatically or not go to sleep at all. Credit to Artxie for this.
1. Open Services, and temporaily Stop the Print Spooler service.​
2. Open the Start Menu and type %WINDIR%\system32\spool\printers in the search line and press enter, then delete all files in this folder.​
3. In Services, Start the Print Spooler service. Close Services window.​
Note   Note
If the print spooler issue persists, the installed printer driver may not be compatible or corrupted. Check the printer manufacturer's website to download and install the latest Windows compatible driver for it.





STEP 13
Enable or Disable Windows Media Center Updates to Wake Up the Computer

NOTE: This will show you how to enable or disable the Windows Media Center (mcupdate) task from waking up the computer from sleep when it checks for Media Center updates in Windows 7 and Vista.




STEP 14
View and Override Power Availability Requests

By using power availability requests, applications, services, and drivers can temporarily disable power management features to accomplish user scenarios. Availability requests can prevent the display from turning off after inactivity, and prevent the computer from automatically sleeping, enable Away Mode, and shutting down.
requests.jpg
requestsoverride_Driver.jpg





STEP 15
Try System Restore

NOTE: If sleep/standby mode previously worked, attempt a system restore back to a time when it worked. If the problem has always existed, skip this step.
1. Save any open files and close all programs, then backup anything that you do not want to lose to be safe..​
NOTE: If System Restore resolves the problem, the problem is probably caused by software that was installed after the restore point date.



I hope this helps,
Shawn


 

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holmesdm1

New Member
First, and most importantly, thank you for this fine work, which was by far the best thing on this subject I found on the web in 3 days of searching.


Second, a minor emendation: I think that in "STEP TEN: Windows Sidebar Gadget", one must reboot the pc after shutting down the sidebar. That is, my pc declined to go into power save when I merely exited and disabled the sidebar, but did go into power save after I exited and disabled sidebar and then rebooted. This sounds unlikely to me, but I’m pretty sure of the data, so you might consider adding a reboot step to your step 10. At worst it will only cost readers a few minutes, and by the time they’ve gotten to step 10, that increase in time will be insignificant.

But mostly, thank you.
 

My Computer

Brink

Staff member
mvp
Hello Holmes, and welcome to Vista Forums.

Thank you. I have added a note under STEP TEN for this. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Nick at da Mill

New Member
Hi,

I am having three sleep problems across multiple Vista and & 7-RC1 systems (x64 & x86) that you don't address.

1. After a re-boot, the systems automatically sleep (to S3 mode) and then awaken just fine for a while (0-N times), but then they stop automatically sleeping. Playing around with the power options has no impact. Manual sleep still works.

2. I can specify Hybrid Sleep, and can see the systems writing to disk before entering S3 mode, but if I power off and on, they don't know that they can recover and just fall into the standard Windows did not shut down properly menu.

3. From time to time, my power options are being reset to default for no apparent reason.

Any ideas would be gratefully received.
 

My Computer

Brink

Staff member
mvp
Hello Nick, and welcome to Vista Forums.

Q1) It sounds like you may have something that is running that is preventing the computer from going to sleep. This may be like a needle in a haystack to find though. :(

Q2) You should not be cutting the power to the computer from the case power switch to use hybrid sleep, or any sleep mode, but instead using the Sleep button in the Start Menu instead. Anytime you cut the power like that, you will get a "Windows did not shut down properly menu." message upon the next startup.

Q3) Check to make sure that it is actually the same Power Plan. It's real easy to scroll into another one by mistake with the mouse scroll wheel. Sometimes a major Windows Update may reset things back to default as well.

You might consider using only Sleep or Hibernate instead of Hybrid to see if one or the other may work better.

Hope this helps some,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Nick at da Mill

New Member
Shawn,

Q1) Agreed, especially as it is not being launched by me

Q2) I didn't make myself clear here. I'm putting the PC to (hybrid) sleep first, and then cutting power. There is no point in having hybrid sleep, if Vista can't recover from this scenario.

Q3) No, none of the above hold

I've also tried using non-hybrid Sleep, and it doesn't work any better.

If this was only happening on one system, I wouldn't be so perplexed.
 

My Computer

jeffreyk1965

New Member
Hi,

I am using Vista 64bit desktop PC. Sleep mode has worked fine for 1 1/2 yrs. All of a sudden, it will not resume from sleep mode properly.
Basically, if the PC is in sleep mode and I press the spacebar to resume it, the blue windows screen will come up with all of my icons. However, no programs will load. I can use the mouse pointer for about 5 seconds and then it locks up. Ctrl-Shfit, Escape also does not work.
I must press the power button on the PC until it shuts off. Upon reboot, the PC works fine until I attempt to resume it from sleep mode.

Does anyone what has happened and how to fix this?
I have not installed any new software on my PC.

Thank you,
Jeff
 

My Computer

drivenbywhat

New Member
Okay this is the issue. My pc will wake up randomly from sleep. I've narrowed it down to the nic. If I unplug the network cable from the pc it will sleep fine and not wake up until I tell it to. However, wake on lan is disabled in both the bios & nic properties. Furthermore, my pc has s1 & s3 power states. s3 is the problematic one. s1 will never wake unless told to do so by me even when the network cable is plugged in! s3 will randomly wake if the network cable is plugged in. I have the latest bios & nic drivers. My mobo is intel dg45id & built in nic is 82567lf-2. I did a live chat with intel support & they say it's not a known issue. Any guesses?
 

My Computer

Brink

Staff member
mvp
Hello Drivenbywhat, and welcome to Vista Forums.

The next time it wakes up you like this, do STEP FOUR with the lastwake command to see if it may be able to help you narrow it down to exactly what may have triggered it to wakeup.

Do you also have the latest chipset drivers installed for your motherboard?

Hope this helps for now,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

drivenbywhat

New Member
Hello Brink,

I've tried many things and that is how I was able to pinpoint it to the nic being the culprit while in s3 sleep stage. Step four is one I've also tried and it doesn't give anything useful. Just a zero. It's as useful as the event viewer telling me "wake source unknown". Yes, I do have the latest chipset drivers as well. It just bugs me that it works fine in s1 but not s3. It bugs me even more that intel would make a mobo that has s1 & s3 yet its built-in nic has problems staying off with s3. After chatting online with their support for the 2nd time I got an email address that I can write them about this problem and hopefully make it a known issue so they can fix it.
 

My Computer

Ventzy

New Member
My Vista have hibernating without single problem until last week. Now it wakes up from few minutes to few hours after put it in hibernate. I have done all relative steps in this tutorial without success.

What means that:
>PowerCfg -lastwake
Wake History Count - 1
Wake History [0]
Wake Source Count - 0

I have disabled all devices, but my keyboard, so
>POWERCFG -DEVICEQUERY wake_armed
Microsoft USB Digital Media Pro Keyboard (IntelliType Pro)
I don't think that the keyboard is the problem. I tried with keyb and mouse and lan disconnected from my computer without success.

I have this in System log:
Code:
Log Name: System
Source: Microsoft-Windows-Power-Troubleshooter
Date: 12.6.2010 г. 02:58 ч.
Event ID: 1
Task Category: None
Level: Information
Keywords: 
User: LOCAL SERVICE
Computer: Hmmm
Description:
The system has resumed from sleep.
 
Sleep Time: 11.6.2010 г. 23:41 ч.
Wake Time: 11.6.2010 г. 23:58 ч.
 
Wake Source: Unknown
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Power-Troubleshooter" Guid="{cdc05e28-c449-49c6-b9d2-88cf761644df}" />
<EventID>1</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-06-11T23:58:15.818Z" />
<EventRecordID>180496</EventRecordID>
<Correlation ActivityID="{6FC2C21E-4016-4C01-AB00-57B3D7D09860}" />
<Execution ProcessID="1640" ThreadID="4900" />
<Channel>System</Channel>
<Computer>Hmmm</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="SleepTime">2010-06-11T23:41:20.982Z</Data>
<Data Name="WakeTime">2010-06-11T23:58:13.249Z</Data>
<Data Name="SleepDuration">18325</Data>
<Data Name="WakeDuration">1744</Data>
<Data Name="DriverInitDuration">1269</Data>
<Data Name="BiosInitDuration">0</Data>
<Data Name="HiberWriteDuration">59460</Data>
<Data Name="HiberReadDuration">30650</Data>
<Data Name="HiberPagesWritten">283466</Data>
<Data Name="Attributes">16643</Data>
<Data Name="TargetState">5</Data>
<Data Name="EffectiveState">5</Data>
<Data Name="WakeSourceType">0</Data>
<Data Name="WakeSourceTextLength">0</Data>
<Data Name="WakeSourceText">
</Data>
</EventData>
</Event
>

So... any suggesstions?

PS: I think that some of my running programs causes that, but I have many, how can I find out which one, without losing a week to test every single one?...
 

My Computer

My Vista have hibernating without single problem until last week. Now it wakes up from few minutes to few hours after put it in hibernate. I have done all relative steps in this tutorial without success.

What means that:
>PowerCfg -lastwake
Wake History Count - 1
Wake History [0]
Wake Source Count - 0

I have disabled all devices, but my keyboard, so
>POWERCFG -DEVICEQUERY wake_armed
Microsoft USB Digital Media Pro Keyboard (IntelliType Pro)
I don't think that the keyboard is the problem. I tried with keyb and mouse and lan disconnected from my computer without success.

I have this in System log:
Code:
Log Name: System
Source: Microsoft-Windows-Power-Troubleshooter
Date: 12.6.2010 г. 02:58 ч.
Event ID: 1
Task Category: None
Level: Information
Keywords: 
User: LOCAL SERVICE
Computer: Hmmm
Description:
The system has resumed from sleep.
 
Sleep Time: 11.6.2010 г. 23:41 ч.
Wake Time: 11.6.2010 г. 23:58 ч.
 
Wake Source: Unknown
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Power-Troubleshooter" Guid="{cdc05e28-c449-49c6-b9d2-88cf761644df}" />
<EventID>1</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-06-11T23:58:15.818Z" />
<EventRecordID>180496</EventRecordID>
<Correlation ActivityID="{6FC2C21E-4016-4C01-AB00-57B3D7D09860}" />
<Execution ProcessID="1640" ThreadID="4900" />
<Channel>System</Channel>
<Computer>Hmmm</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="SleepTime">2010-06-11T23:41:20.982Z</Data>
<Data Name="WakeTime">2010-06-11T23:58:13.249Z</Data>
<Data Name="SleepDuration">18325</Data>
<Data Name="WakeDuration">1744</Data>
<Data Name="DriverInitDuration">1269</Data>
<Data Name="BiosInitDuration">0</Data>
<Data Name="HiberWriteDuration">59460</Data>
<Data Name="HiberReadDuration">30650</Data>
<Data Name="HiberPagesWritten">283466</Data>
<Data Name="Attributes">16643</Data>
<Data Name="TargetState">5</Data>
<Data Name="EffectiveState">5</Data>
<Data Name="WakeSourceType">0</Data>
<Data Name="WakeSourceTextLength">0</Data>
<Data Name="WakeSourceText">
</Data>
</EventData>
</Event
>

So... any suggesstions?

PS: I think that some of my running programs causes that, but I have many, how can I find out which one, without losing a week to test every single one?...

Hello, do you have Avira Antivir installed? If so, have you tried de-activating Guard before going into hibernation?
Il did the trick for me on my Vaio FW11M.
Of course, don't forget to re-enable it after wake-up.
Good luck.
 

My Computer

System One

  • Operating System
    N/A

Ventzy

New Member
I am using COMODO Internet Security and closed it before hibernate, but this doesn't help.
I have read a lots of stuff about wake ups and I cannot believe that there is no way to find out which program is waking up the system... its just :(:confused::sa:
 

My Computer

Ventzy

New Member
My computers wakes up even when I am logged off, and no user is logged in. So I am excluding user programs, it must be (at least) some service.
 

My Computer

mruspm

New Member
My HP a w24098h monitor will signal there is 'no input signal', and then go to sleep, for no reason whatsoever. RESOLVED: I have done so many different things without any change, but when I scanned for driver-updates for this monitor (2 days ago, 10/299/2010), I received notification of a new update for the monitor, and haven't had the issue for 3 days. Go Contorl Panel, to Device Manager, Hit the '+' for Monitors, and then right click on the HPw2408h, hit 'Update Driver Software' and download the latest. Hope it works for you.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion m9340f
    Monitor(s) Displays
    HPw2408H

mruspm

New Member
I had a friend look at my computer tower and what he found was a lot of dust on the heat sink 'fins', he blew it all off, ran mulitple stres tests and the monitor never went off. I've had it home now for 5 days, and have never had teh monitor just turn off saying 'no input signal'. So the issue seems to be the computer overheated, and dropped it's signal to the monitor. I will have to keep after the 'dsut build up' in the future. Hope this helps.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion m9340f
    Monitor(s) Displays
    HPw2408H

Brink

Staff member
mvp
Hello Mruspm,

Thank you for posting back with your results. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

frizzie

Member
Hi folks: Let me growl a bit first GGGRRRRRRRRRRRRRRR.

I have NEVER been able to get my HP to sleep properly. I've followed every bit of advise here to no avail. What seems to occur is when we have a power glitch (I have a super duty surge protector and we are getting one for the enire house next) is that the computer is effected in some way. This last surge resulted in my computer followed the originally power settings and it stated to sleep again. Hasn't done that in over a year -- I've been turning it off at night and letting it run all day because I use it throughout the day.

Anyway, I used Acronis backup program last night and the freaking comp went to sleep as did Acronis. When I got up to check on the backup -- nada; machine was sitting there doing nothing. I adjusted the power setting to NEVER sleep (apparently the glitch changed it to sleep every 20 minutes -- factory default) and reset the backup and then it worked.

Bottom line, I don't think HP or maybe a lot of the other manufacturers ever got it right regarding the power setting on these machines. Sleep, don't sleep, hibernate, don't hibernate, wake up when lest expect it, go to sleep when you don't want that, etc.

Just thot I'd share that with you. I'm back to turning it off at night and hopefully the next surge won't cause another electrical hemorrhage of some sort.

Good luck with your power settings. :confused:
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Elite M9160f
    CPU
    Core 2 quad Q6700 2.66 GHz
    Memory
    4096 MB PC2-5300 DDR2 SDRAM
    Graphics Card(s)
    NVIDIA GeForce 8600 GT graphics
    Hard Drives
    720 GB (2x360 GB) 7200 RPM Sata hard drive
    Other Info
    465 GB external personal media drive
    and lots more including 8 speaker configurable sound system

Brink

Staff member
mvp
Hello Frizzie,

I hope that it goes smoother for you soon. :(
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Tony Vista

New Member
Brink,

In trying to fix my inadvertent sleep mode problem, I followed your instructions on accessing "Power Options" and each time I got an error message saying "Explorer has stopped running" and the window just closes each time. I've never really been able to access the Power Option section.

Any ideas what could be happening?
 

My Computer

Brink

Staff member
mvp
Hello Tony,

You might see if doing a system restore using a restore point dated before this started may be able to fix it for you.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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